We accept returns of unused a la carte products in sellable condition if the return process is initiated within 30 days after your order is placed. Church subscriptions have 14 days from the time the order is placed to be initiate a refund with product in sellable condition.

To initiate a return, email smsupport@storymakersnyc.com. Once the returned product is received in a sellable condition, a full refund will be issued within 14 days to the same credit card you used to purchase. If the product is received in an unsellable condition, we will contact you to discuss your options.

Products mailed back to StoryMakers without an email initiating the return process will not be refunded. Shipping costs for returned items are covered by the customer.

Confirmation emails are automatically generated when an order has been placed. Orders are processed by the StoryMakers team Monday-Friday at our headquarters in New York City. Orders placed after 6 PM EST will not be processed until the following business day. You will receive a second email when your order has shipped with tracking information.

We make every effort to fulfill orders as quickly as possible without compromising quality. Estimated shipping times displayed at checkout do not include processing time. Shipping times are not guaranteed and may be impacted by weather delays and other unforeseen circumstances.

In-stock orders are shipped within 1-7 business days (Monday through Friday, not including holidays) following order placement unless otherwise stated in the product shop listing (i.e. pre-sale items). Orders are shipped UPS unless otherwise specified or unless the purchased items are shipping to a P.O. Box. If the purchased items are shipping to a P.O. Box, shipment must be sent via USPS and must be noted at checkout.

Customers will receive a tracking number for each package at the time of shipment via email. StoryMakers is not responsible for lost or stolen packages. StoryMakers is not responsible for unsuccessful deliveries due to incorrect addresses inputted at the time of purchase or if the recipient is not available for delivery.

If the items in your shipment do not match the items on your enclosed packing list, StoryMakers will provide a return label for the items to be returned. StoryMakers is not responsible for incorrectly placed orders.

Family subscribers receive four shipments in a calendar year. Each Old Testament Adventure and Advent series ship separately. The Lent and Easter adventures are shipped together.

Orders are shipped UPS unless otherwise specified or unless the purchased items are shipping to a P.O. Box. If the purchased items are shipping to a P.O. Box, the shipment must be sent via USPS and must be noted at checkout.

Customers will receive a tracking number for each package at the time of shipment via email. StoryMakers is not responsible for lost or stolen packages. StoryMakers is not responsible for unsuccessful deliveries due to incorrect addresses inputted at the time of purchase or if the recipient is not available for delivery.

If the items in your shipment do not match the items on your enclosed packing list, StoryMakers will provide a return label for the items to be returned. StoryMakers cannot accommodate changes to selected series after checkout. StoryMakers is not responsible for incorrectly placed orders.

Church subscribers receive three shipments in a calendar year. A winter/spring shipment will include Lent and Easter Adventures. A summer/fall shipment will include Advent Adventures.

Both Old Testament Adventures selected at check-out will be included in your first subscription shipment. Each shipment will include all physical curriculum pieces. Digital files will be sent separately via email. The first shipment for each Church subscription ships within 10-14 days of order processing.

Orders are shipped UPS unless otherwise specified or unless the purchased items are shipping to a P.O. Box. If the purchased items are shipping to a P.O. Box, the shipment must be sent via USPS and must be noted at checkout.

Customers will receive a tracking number for each package at the time of shipment via email. Customers will receive a separate email with the digital files that accompany the shipped adventures. StoryMakers is not responsible for lost or stolen packages. StoryMakers is not responsible for unsuccessful deliveries due to incorrect addresses inputted at the time of purchase or if the recipient is not available for delivery.

If the items in your shipment do not match the items on your enclosed packing list, StoryMakers will provide a return label for the items to be returned. StoryMakers cannot accommodate changes to selected series after checkout.

If you need to increase your subscription, you will incur additional shipping charges for additional shipments. To make changes to your subscription, contact the StoryMakers Sales Team at smsupport@storymakersnyc.com.

If a refund is needed for any reason you have 14 days to initiate a refund based on our refund policy. No refunds will be issued to subscriptions outside of the 14 day window. No discounts will be retroactively applied unless you flag your order within 48 hours of placing the order. No Church Match discounts or Partner discounts are automatically applied.

StoryMakers Classroom orders ship in July ahead of the upcoming school year. If you would like your order shipped at a different time, please notify the StoryMakers Sales Team at smsupport@storymakersnyc.com.

Orders are shipped UPS unless otherwise specified or unless the purchased items are shipping to a P.O. Box. If the purchased items are shipping to a P.O. Box, the shipment must be sent via USPS and must be noted at checkout.

Customers will receive a tracking number for each package at the time of shipment via email. Customers will receive a separate email with the digital files that accompany the shipped adventures. StoryMakers is not responsible for lost or stolen packages. StoryMakers is not responsible for unsuccessful deliveries due to incorrect addresses inputted at time of purchase or if the recipient is not available for delivery.